{"product_id":"9780974386010","title":"If Disney Ran Your Hospital: 9 1\/2 Things You Would Do Differently","description":"\u003cdiv class=\"product-copy\"\u003e\n\u003ch1\u003eIf Disney Ran Your Hospital: 9 1\/2 Things You Would Do Differently\u003c\/h1\u003e\n\u003ch2\u003eLee, Fred\u003c\/h2\u003e\n\u003cdiv class=\"book-description\"\u003e\n\u003ch3\u003eSummary\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eUsing examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUsing examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an \"experience,\" not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as \"the best\" by their own employees, consumers, and community.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"book-highlights\"\u003e\n\u003ch3\u003eHighlights\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eEasy to enjoy: 216 pages · Paperback\u003c\/li\u003e\n\u003cli\u003eBy Lee, Fred\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"book-details\"\u003e\n\u003ch3\u003eDetails\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780974386010\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Lee, Fred\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePages:\u003c\/strong\u003e 216\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublication date:\u003c\/strong\u003e 30 May 2004\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCondition:\u003c\/strong\u003e Used – Very Good\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRating:\u003c\/strong\u003e 4.00 (2 reviews)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"book-about\"\u003e\n\u003ch3\u003eAbout the authors\u003c\/h3\u003e\n\u003cp\u003eLee, Fred and Fred Lee · Publisher: Distributed (Non-Hap)\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"http:\/\/books.google.co.uk\/books?id=8w5GAAAAYAAJ\u0026amp;dq=isbn:9780974386010\u0026amp;hl=\u0026amp;source=gbs_api\" rel=\"nofollow noopener\" target=\"_blank\"\u003eMore about this book\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"book-reviews\"\u003e\n\u003ch3\u003eReviews\u003c\/h3\u003e\n\u003cp\u003eAverage rating: 4.00\/5 · 2 reviews\u003c\/p\u003e\n\u003cblockquote\u003eIn this unique book, he focuses on the similarities between Disney and hospitals--both provide an \u0026amp;quot;experience,\u0026amp;quot; not just a service.\u003c\/blockquote\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Second River Healthcare","offers":[{"title":"Used – Very Good","offer_id":54080399278344,"sku":"9780974386010-UsedVeryGood","price":14.44,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0928\/5297\/7928\/files\/standardized_c701a46c04354e782d7c40356199e3f4.jpg?v=1773860585","url":"https:\/\/www.azbooks.co.uk\/products\/9780974386010","provider":"AZ Books","version":"1.0","type":"link"}