Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—either new or slightly used, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leebartholomew854@gmail.com. Please note that returns will need to be sent by mail to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are the customer’s responsibility.

You can always contact us for any return-related questions at leebartholomew854@gmail.com.

Countries & Policy

Accepted Countries: United Kingdom
Full Policy URL: https://www.azbooks.co.uk/policies/refund-policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. We accept returns for both defective and non-defective products.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards. If you have questions about your specific item, please contact us.

Exchanges

We accept exchanges. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it—new or slightly used, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns Method & Fees

  • Return Method: By mail

  • Return Label: Customer responsibility

  • Restocking Fees: No cost

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at leebartholomew854@gmail.com.