Summary

Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance.

Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance. This workbook-style guide details what those in charge can do to develop staff and help employees to meet, and even exceed, organizational expectations. There is practical advice on collecting performance data, giving feedback and tracking performance results, as well as reproducible forms and worksheets to help managers establish their own system of documentation.